Refund policy

We stand behind the quality of our products and are proud to offer a Lifetime Warranty to ensure your purchase lasts a lifetime.

1. Lifetime Warranty Coverage

Our Lifetime Warranty covers manufacturing defects in materials and craftsmanship for the functional life of the product. If your product fails due to a defect, we will repair or replace it at our discretion.

2. Warranty Claim Limits

  • Maximum Claim Limit: Each customer or original order is limited to a maximum of two (2) warranty claims/returns.

  • Once you have completed two warranty replacements, no further warranty claims can be processed for that order.

3. Shipping & Handling

  • Customer Responsibility: Customers are responsible for all shipping & handling fees associated with returning the item to our warehouse and receiving the replacement.

  • Shipping and handling fees are strictly non-refundable.

  • We strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot be held responsible for items lost or damaged in transit.

How to File a Warranty Claim

  1. Submit a Request: Contact our support team at sales@qccanada.com with your original order number, a brief description of the issue, and photos/videos demonstrating the defect.

  2. Authorization: If your claim is approved, our team will reach out and provide return shipping instructions.

  3. Ship Your Product: Send the item back to us, ensuring the original order number is clearly marked on the outside of the package.

  4. Inspection & Replacement: Upon receiving and inspecting the item, we will process your replacement and invoice you for the return shipping costs prior to dispatching the new item.

Exclusions & Limitations

This warranty does not cover:

  • Normal wear and tear (scratches, cosmetic fading, stains).

  • Damage caused by misuse, abuse, negligence, accidents, or unauthorized modifications.

  • Products purchased through unauthorized third-party resellers.