Shipping policy

Shipping Coverage

We ship exclusively within Canada. At this time, we do not ship internationally or to destinations outside of Canada. If you are looking to purchase outside of Canada, please visit our US store at usa.firstlinkchains.com

Shipping Rates & Delivery Estimates

  • Shipping Fee: Free Shipping on all orders, with no minimum purchase requirement or order limit.

  • Carriers: Orders are shipped via Canada Post, Purolator, or Loomis Express, depending on the delivery location and optimal service route.

  • Order Processing Time: All orders are processed within 1–2 business days. Orders are not shipped or delivered on weekends or statutory holidays.

  • Estimated Delivery Time: Standard delivery typically takes 2 to 7 business days depending on your region. Remote or rural locations may experience slightly longer transit times.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email.

Order Tracking

Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s) and the designated carrier (Canada Post, Purolator, or Loomis Express). The tracking information will become active within 24 hours of dispatch.

PO Boxes & Rural Routes

  • Deliveries to PO Boxes or Remote Rural Enclaves will automatically be fulfilled using Canada Post, as private courier services may have restricted access.

  • Please ensure your full street address and postal code are entered accurately during checkout to prevent processing delays.

Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact us immediately at sales@qccanada.com with your order number and photo evidence of any packaging damage so we can resolve the issue promptly.